FAQs

Absolutely, darling! At GNJ, we’re committed to ethical practices every step of the way. From fair wages and safe working conditions to partnering with manufacturers that hold top-tier certifications like GRS 4.0, Intertek, WRAP Gold, Amfori BSCI, and OEKO-TEX® STANDARD 100, we ensure our products are not only stylish and comfortable but also responsibly made. We believe in creating fashion that you can feel good about wearing!

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- UAE: (1-2 days): AED 25 - GCC: (3-5 days): AED 50 - Other Countries: (5-7 days): AED 80

Great question! Here’s the scoop on delivery times: - UAE: 1-2 business days - GCC: 3-5 business days - Other Countries: 5-7 business days

If you’re ordering internationally, customs authorities in your country might charge import taxes and duties based on local regulations. These fees aren’t included in our prices and will need to be paid upon delivery. We believe in full transparency, so you’ll know exactly what to expect!

Totally get wanting to switch things up! While we don’t offer direct exchanges, you can reach out to us at hi@weargnj.com to discuss your options. We’re here to help you find the perfect fit!

Our customer service team is here for you Monday-Friday, 9AM - 5 PM (excluding holidays). You can reach us in two easy ways: - Email: hi@weargnj.com - Instagram DM: @weargnj We’ll respond to your inquiry within 2-3 business days. To help us serve you better, please avoid sending multiple emails on the same thread. We promise to get back to you as quickly as possible!

Keep your GNJ pieces looking fab with these care tips: - Washing: Use a 30°C cool wash. - Drying: Air dry to keep the fabric in perfect condition. - Avoid: Steer clear of ironing or tumble drying.

All our styles are true to size, so just go with your regular size. If you’re still unsure, don’t hesitate to reach out to our hi@weargnj.com for personalized sizing advice. We’ve got your back!

We accept a variety of payment methods to make your shopping experience as seamless as possible: - Credit/Debit Cards: Visa, MasterCard, American Express - Digital Wallets: PayPal, Apple Pay Feel free to choose the option that’s most convenient for you!

We want you to love your GNJ purchases! If you need to return an item, please contact us at hi@weargnj.com within 30 days of your purchase. Items must be unworn, unwashed, undamaged, with tags attached, and in original packaging. We’ll guide you through the process to ensure a smooth experience.

Tracking your order is a breeze! Once your order is shipped, we’ll send you a confirmation email with all the details you need. Simply keep an eye on your inbox for updates. If you have any questions or need further assistance, our hi@weargnj.com team is always here to help!

Hey there! We totally understand that sometimes things don’t work out as planned. Currently, we’re not able to process returns for orders shipped outside the UAE. However, if you have any issues or concerns with your purchase, please reach out to us at hi@weargnj.com. We’re here to help and will do our best to find a solution that makes you happy!

For hygiene reasons, we do not accept returns or exchanges on worn items, or if the tag has been removed. If the item is unworn, with all original tags attached, and the hygiene seal intact, you may request a return or exchange within 14 days of delivery.

Email us at hi@weargnj.com within 14 days of receiving your order. Include your order number and details of the item(s) you wish to return or exchange. Ensure the item is in original condition (unworn, hygiene seal intact, and tags attached). Ship the package back using a trackable shipping method (return shipping is at the customer’s expense unless the item is defective or incorrect). Returns that do not meet these conditions will not be accepted.

Refund Processing: Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed within 7 business days. Refund Method: Refunds are issued to the original payment method. Shipping Fees: Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receipt at hi@weargnj.com. We will arrange a replacement or refund in accordance with UAE consumer protection laws.

This policy complies with UAE's Federal Law No. 15 of 2020 on Consumer Protection, ensuring your rights are protected. We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and it is your responsibility to review updates periodically. By making a purchase at WearGNJ.com, you acknowledge and agree to this Return and Refund Policy. For any questions, please contact us at hi@weargnj.com – we’re here to help.